Vogel Heating & Cooling
  • Service
  • Fenton, MO, USA
  • $16.00 - $21.00
  • Hourly
  • Full Time

Medical, Dental, Paid Vacation, Paid Holidays, 401K

Vogel Heating and Cooling has an opening for a dispatcher with strong customer care skills. Prior dispatching experience in a service related industry is highly preferred. Confidence, a clear phone voice, and problem solving abilities are key to being successful in this position.

Primary Job Function: Receive inbound calls and create service tickets. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices for processing.

Pay Scale: $16 - $21 p/hr DOE  

Benefits: Medical, Dental, Paid Vacation, Paid Holidays, 401K

Work Hours: 7:30am to 4:30pm, Monday through Friday, some overtime

Required Qualifications:

  • Prior dispatching experience required, preferably in the HVAC industry 
  • Proficient in Word, Outlook, and Excel - must be able to create simple formulas
  • Experienced in answering multiple line phone system
  • A pleasant phone demeanor  
  • Comfortable with making outbound calls
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry is recommended but not required
Vogel Heating & Cooling
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